Frequently Asked Questions

In a non-fault accident, your no-claims bonus should remain intact. However, some insurers may temporarily reduce it until liability is confirmed.

Yes, if you suffered an injury in an accident caused by another driver, you’re entitled to claim compensation. This may include medical treatment costs, loss of earnings, therapy, and pain and suffering.

Your passengers may also be entitled to claim compensation if they were injured. We can guide them through the process and ensure they receive medical assessments and legal support if needed. Their claims do not impact your earnings or your ability to drive a replacement vehicle during the process.

The duration depends on the complexity of the accident and how quickly insurers respond. Some cases resolve within weeks, while more complicated disputes may take longer. However, you will have a licensed replacement vehicle throughout the process, allowing you to continue earning without interruption while we manage the claim.

We take full responsibility for dealing with insurers so you don’t have to. This includes submitting evidence, responding to queries, negotiating liability, and ensuring your vehicle repairs or write-off settlement are processed fairly. Our team keeps you updated while managing all the complex parts of the claim on your behalf.

After an accident, prioritise safety by moving to a secure location if possible and checking for injuries. Take photos of both vehicles, note the other driver’s details, and gather witness information. Or you should contact us straight away, and we will handle everything for you.

You can contact us first. We will guide you on whether you need to notify your insurer. If required, we can do this on your behalf. Many drivers prefer to come to us first because we handle all communication with insurers, making the process quicker and less stressful.

You’ll need your driving licence, insurance details, PCO licence, vehicle logbook (V5 or hire agreement), and the basic information about the accident. Any photos, dashcam footage, or witness details are also helpful. If anything is missing, our team will guide you step-by-step so nothing delays your claim.

This is common, but not a problem for us. We gather evidence, review photos, speak to witnesses, and communicate with insurers to establish liability. Our team specialises in handling disputes.

If your vehicle is declared a total loss, we manage the entire process from valuation to settlement negotiations. We ensure the insurer pays a fair market value and keep your vehicle in our secure storage until the claim is resolved. Meanwhile, you can continue working using our replacement vehicle.

Accident roadside recovery is a service where we collect your vehicle from the scene of an accident if it cannot be driven. Our team quickly arrives, secures the car, and transports it safely to a repair centre or secure storage, reducing stress and preventing further damage.

Our service is available to all drivers, including private motorists, PCO, PHV, and taxi drivers, whose vehicles are undrivable after an accident. Whether your accident is minor or severe, we provide quick and professional recovery to ensure your car is safe.

You can contact us directly, and we’ll handle communication with the insurer if required. Many drivers prefer calling us first because we take over all arrangements, including recovery, storage, and repairs, allowing you to focus on safety and health after the accident.

For non-fault accidents, there is no cost to you. All charges are claimed from the at-fault driver’s insurer. We manage all the paperwork and payments, so you receive professional recovery without worrying about financial impact.

Even if drivable, you may prefer recovery if your car has hidden damage. Our team can collect the vehicle, inspect it, and transport it to a repair centre, preventing further risk.

We have the resources and expertise to recover multiple vehicles from complex accidents. Our team coordinates efficiently with insurers, drivers, and other parties to ensure all cars are safely transported without delays.

We need basic details like your name, accident location, insurance information, and vehicle registration. Our team will guide you step-by-step, making the recovery process seamless, even if you are stressed or unable to provide full documentation immediately.

We take every precaution to prevent damage during transport. In the unlikely event of damage, we make sure it is fully covered, and any issues are addressed promptly.

Partial fault claims can still be eligible for recovery, depending on insurance arrangements. Our team assesses your case and works with insurers to provide a solution.

Recovery time depends on accident location, accessibility, and vehicle condition. Typically, vehicles are transported within a few hours of contact. Our team works efficiently to ensure your car reaches its destination safely without unnecessary delays.

Vehicle credit hire allows you to use a like-for-like replacement vehicle while your own car is being repaired or assessed after a non-fault accident. There are no upfront costs. The charges are claimed directly from the at-fault driver’s insurer, ensuring you can continue driving without financial strain.

You are eligible if your vehicle was involved in an accident that wasn’t your fault, and it’s off the road due to repair, recovery, or being written off. We assist both regular drivers and PCO/PHV drivers, ensuring everyone can access a replacement vehicle immediately.

No upfront payment is required. All rental charges are claimed directly from the at-fault driver’s insurer. This means you can hire the replacement vehicle immediately without worrying about cash flow or affecting your personal finances.

You can keep the vehicle for the full duration of your non-fault claim. This includes the time your car is being repaired, assessed, or replaced if it’s written off. You won’t be charged extra while your claim is ongoing and being managed by our team.

If your vehicle is written off, we will continue providing a replacement vehicle until your claim is fully resolved. We also assist with settlement negotiations, ensuring the insurer covers your hire costs and offers fair compensation for your car.

Yes. Our replacement vehicles are suitable for both personal and business use. For PCO and PHV drivers, the vehicles are fully licensed, allowing you to continue driving for Uber, Bolt, and other platforms without interruption.

No, the replacement vehicle comes fully insured as part of the credit hire agreement. The insurance is arranged through the at-fault driver’s policy, so you can drive safely and legally without any additional costs or paperwork.

In non-fault accidents, your own insurance premium isn’t affected. Our credit hire arrangement is billed directly to the at-fault driver’s insurer, so you can continue driving without worrying about your policy or premium increases.

Yes, you can. However, using our partner or in-house repair facilities often speeds up the process and avoids disputes with insurers over repair standards. We can help coordinate your preferred garage while ensuring the replacement vehicle remains available.

We handle all communication with the at-fault insurer, including submitting evidence, negotiating the hire agreement, and ensuring they cover all costs. You don’t need to speak to them directly, which saves time and reduces stress during the claims process.

If your car is deemed a write-off, we coordinate with the insurer for valuation and settlement.

Our service is available to all drivers whose vehicles are involved in non-fault accidents. This includes private car owners, PCO drivers, and taxi drivers. If your vehicle cannot be driven or repaired immediately, we provide secure storage until it is ready for collection or repair.

Vehicles can be stored for as long as necessary during the claims process, repairs, or while awaiting settlement if written off. We work with insurers and owners to ensure storage is arranged until your vehicle is ready to return to you safely.

If the accident was not your fault, storage is usually covered by the at-fault driver’s insurer. Our team handles all claims directly, so you don’t pay upfront. For other scenarios, we provide transparent pricing and options tailored to your needs.

We store all types of vehicles, including standard cars, PCO/PHV vehicles, taxis, and high-value or luxury cars. Each vehicle is stored securely with care, regardless of make, model, or size, for full protection during the storage period.

All vehicles in our storage facility are insured against theft, fire, and accidental damage. This provides extra reassurance that your car is fully protected while you focus on the claims or repair process.

Simply contact us with your accident and vehicle details. We’ll organise collection if necessary, secure the vehicle, and handle communication with insurers. You don’t need to arrange transport or worry about safety; our team manages everything from start to finish.

Even minor damage can make a vehicle unsafe to drive. We provide storage solutions to protect your car while repairs are arranged, giving you peace of mind.

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If the insurer declares your vehicle a write-off, it remains securely stored until settlement is completed. We can coordinate collection, salvage, or disposal with the insurer while ensuring all storage and transport are handled safely and professionally.

We work with insurers and owners to extend storage duration as needed. There are no hidden fees for agreed extensions, and your vehicle remains protected until it is ready to return or be moved to a repair centre.

We can arrange essential maintenance, including battery charging, tyre checks, or fluid top-ups, so the vehicle remains roadworthy once retrieved. This ensures no further damage occurs while the car is in storage, particularly during long-term storage periods.

A personal injury claim is a legal process to seek compensation if you’ve been physically or psychologically injured in a road accident that wasn’t your fault. Compensation can cover medical expenses, loss of earnings, pain and suffering, and rehabilitation costs, helping you recover without financial stress.

Anyone involved in an accident that wasn’t their fault can make a claim. This includes drivers, passengers, pedestrians, cyclists, or PCO/PHV/Taxi drivers. Even minor injuries can be compensated if they affect your well-being or ability to work.

It’s best to start as soon as possible. Early action ensures evidence is collected, injuries are documented, and insurers or responsible parties are notified. In the UK, most claims must be made within three years of the accident, but prompt action improves success and compensation levels.

You don’t need one initially. Our team can guide you through the claim process, liaise with insurers, and handle paperwork. For complex or serious injuries, we can connect you with specialist solicitors to maximise compensation and ensure professional legal support.

All types of accident-related injuries are covered, including whiplash, fractures, head injuries, soft tissue injuries, psychological trauma, and long-term disabilities. Compensation can include medical treatment, rehabilitation, and loss of earnings related to the injury.

Compensation depends on the severity of your injuries, recovery time, loss of earnings, and impact on daily life. Our team assesses all aspects, including medical reports and evidence, to ensure you receive fair compensation for both financial losses and pain and suffering.

Even if liability is shared, you may still be entitled to compensation proportionate to the degree of fault. Our team assesses the circumstances and works with insurers to maximise your claim under partial liability scenarios.

Medical reports, hospital records, and physiotherapy assessments provide proof of injury and treatment needed. Our team can guide you through obtaining evidence and work with medical professionals to strengthen your claim.

The timeline varies depending on injury severity, evidence collection, and insurer response. Minor claims can be resolved in a few months, while complex cases may take longer. We provide regular updates and support to ensure a smooth, timely process.

We include future medical costs, therapy, or rehabilitation expenses in your claim. This ensures that long-term care and recovery are fully covered, reducing financial stress while you focus on regaining full health.