Frequently Asked Questions

In a non-fault accident, your no-claims bonus should remain intact. However, some insurers may temporarily reduce it until liability is confirmed.

Yes, if you suffered an injury in an accident caused by another driver, you’re entitled to claim compensation. This may include medical treatment costs, loss of earnings, therapy, and pain and suffering.

Your passengers may also be entitled to claim compensation if they were injured. We can guide them through the process and ensure they receive medical assessments and legal support if needed. Their claims do not impact your earnings or your ability to drive a replacement vehicle during the process.

The duration depends on the complexity of the accident and how quickly insurers respond. Some cases resolve within weeks, while more complicated disputes may take longer. However, you will have a licensed replacement vehicle throughout the process, allowing you to continue earning without interruption while we manage the claim.

We take full responsibility for dealing with insurers so you don’t have to. This includes submitting evidence, responding to queries, negotiating liability, and ensuring your vehicle repairs or write-off settlement are processed fairly. Our team keeps you updated while managing all the complex parts of the claim on your behalf.

After an accident, prioritise safety by moving to a secure location if possible and checking for injuries. Take photos of both vehicles, note the other driver’s details, and gather witness information. Or you should contact us straight away, and we will handle everything for you.

You can contact us first. We will guide you on whether you need to notify your insurer. If required, we can do this on your behalf. Many drivers prefer to come to us first because we handle all communication with insurers, making the process quicker and less stressful.

You’ll need your driving licence, insurance details, PCO licence, vehicle logbook (V5 or hire agreement), and the basic information about the accident. Any photos, dashcam footage, or witness details are also helpful. If anything is missing, our team will guide you step-by-step so nothing delays your claim.

This is common, but not a problem for us. We gather evidence, review photos, speak to witnesses, and communicate with insurers to establish liability. Our team specialises in handling disputes.

If your vehicle is declared a total loss, we manage the entire process from valuation to settlement negotiations. We ensure the insurer pays a fair market value and keep your vehicle in our secure storage until the claim is resolved. Meanwhile, you can continue working using our replacement vehicle.

For non-fault claims, we manage insurer communication directly. They approve recovery arrangements, but you do not need to contact them unless required. This ensures a smoother process, with minimal involvement from you.

Contact us with your accident details, location, and vehicle information. Our team coordinates immediate recovery, arranges transport to storage or repair, and communicates with insurers for a seamless process from start to finish.

Vehicle credit hire allows you to use a like-for-like replacement vehicle while your own car is being repaired or assessed after a non-fault accident. There are no upfront costs. The charges are claimed directly from the at-fault driver’s insurer, ensuring you can continue driving without financial strain.

You are eligible if your vehicle was involved in an accident that wasn’t your fault, and it’s off the road due to repair, recovery, or being written off. We assist both regular drivers and PCO/PHV drivers, ensuring everyone can access a replacement vehicle immediately.

No upfront payment is required. All rental charges are claimed directly from the at-fault driver’s insurer. This means you can hire the replacement vehicle immediately without worrying about cash flow or affecting your personal finances.

You can keep the vehicle for the full duration of your non-fault claim. This includes the time your car is being repaired, assessed, or replaced if it’s written off. You won’t be charged extra while your claim is ongoing and being managed by our team.

If your vehicle is written off, we will continue providing a replacement vehicle until your claim is fully resolved. We also assist with settlement negotiations, ensuring the insurer covers your hire costs and offers fair compensation for your car.

Yes. Our replacement vehicles are suitable for both personal and business use. For PCO and PHV drivers, the vehicles are fully licensed, allowing you to continue driving for Uber, Bolt, and other platforms without interruption.

No, the replacement vehicle comes fully insured as part of the credit hire agreement. The insurance is arranged through the at-fault driver’s policy, so you can drive safely and legally without any additional costs or paperwork.

In non-fault accidents, your own insurance premium isn’t affected. Our credit hire arrangement is billed directly to the at-fault driver’s insurer, so you can continue driving without worrying about your policy or premium increases.

Yes, you can. However, using our partner or in-house repair facilities often speeds up the process and avoids disputes with insurers over repair standards. We can help coordinate your preferred garage while ensuring the replacement vehicle remains available.

We handle all communication with the at-fault insurer, including submitting evidence, negotiating the hire agreement, and ensuring they cover all costs. You don’t need to speak to them directly, which saves time and reduces stress during the claims process.

We provide full accident repair services, including bodywork, paintwork, panel replacement, dent removal, and mechanical repairs. Our in-house body shop is fully equipped to handle minor scratches to major collision damage.

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If your accident was not your fault, all repair costs are claimed directly from the at-fault driver’s insurer. This means you can have your vehicle repaired without worrying about upfront expenses, allowing you to focus on recovery and getting back on the road.

Repair time varies depending on damage severity, parts availability, and insurer approval. Minor repairs may take a few days, while major collision repairs can take weeks. We provide regular updates and prioritise fast turnaround to minimise downtime.

While in our care, your vehicle remains fully insured, covering any damage that may occur in transit or during the repair process. You don’t need to arrange additional insurance for the repair period.

In non-fault accidents, repairs are covered by the at-fault driver’s insurer and usually do not affect your premium. We assist with providing evidence to your insurer, helping protect your policy and no-claims bonus.

Our team sources parts quickly from approved suppliers. If parts are delayed, we communicate with you and the insurer to keep your repair on track and minimise downtime, arranging a replacement vehicle if required.

Our facility and insurance cover any unforeseen incidents. All work is monitored, and any issues are promptly resolved at no additional cost to you, ensuring your car is returned fully repaired and safe.

We liaise with the insurer throughout the repair process, including approvals, cost agreements, and quality checks. This removes stress from you and ensures a smoother, faster claim resolution.

We provide detailed repair estimates for both cosmetic and structural damage. This ensures transparency with insurers and gives you confidence in the quality and cost of repairs before work begins.

Our team specialises in licensed vehicles, ensuring repairs meet regulatory standards. We also coordinate replacement vehicles so you can continue driving and earning while your PCO, PHV, or taxi vehicle is repaired.

Our service is available to all drivers whose vehicles are involved in non-fault accidents. This includes private car owners, PCO drivers, and taxi drivers. If your vehicle cannot be driven or repaired immediately, we provide secure storage until it is ready for collection or repair.

Vehicles can be stored for as long as necessary during the claims process, repairs, or while awaiting settlement if written off. We work with insurers and owners to ensure storage is arranged until your vehicle is ready to return to you safely.

If the accident was not your fault, storage is usually covered by the at-fault driver’s insurer. Our team handles all claims directly, so you don’t pay upfront. For other scenarios, we provide transparent pricing and options tailored to your needs.

We store all types of vehicles, including standard cars, PCO/PHV vehicles, taxis, and high-value or luxury cars. Each vehicle is stored securely with care, regardless of make, model, or size, for full protection during the storage period.

All vehicles in our storage facility are insured against theft, fire, and accidental damage. This provides extra reassurance that your car is fully protected while you focus on the claims or repair process.

Simply contact us with your accident and vehicle details. We’ll organise collection if necessary, secure the vehicle, and handle communication with insurers. You don’t need to arrange transport or worry about safety; our team manages everything from start to finish.

Even minor damage can make a vehicle unsafe to drive. We provide storage solutions to protect your car while repairs are arranged, giving you peace of mind.

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If the insurer declares your vehicle a write-off, it remains securely stored until settlement is completed. We can coordinate collection, salvage, or disposal with the insurer while ensuring all storage and transport are handled safely and professionally.

We work with insurers and owners to extend storage duration as needed. There are no hidden fees for agreed extensions, and your vehicle remains protected until it is ready to return or be moved to a repair centre.

We can arrange essential maintenance, including battery charging, tyre checks, or fluid top-ups, so the vehicle remains roadworthy once retrieved. This ensures no further damage occurs while the car is in storage, particularly during long-term storage periods.

Most personal injury claims are settled without going to court. Our team negotiates with insurers and legal representatives to reach an agreement. A court is only needed in complex or disputed cases.

In the UK, most personal injury claims must be filed within three years of the accident. However, starting sooner is always better, as early claims allow prompt evidence collection and improve the chances of a successful and fair settlement.